Frequently Asked Questions

At X Scream you’ll experience an immersive horror environment. Here are a few tips and advice to help you get out alive…

  • No costumes or masks are allowed. We want to see the whites of your eyes and the fear on your faces!
  • No drinks, food, bottles, recording equipment, flash photography, flashlights or laser pens will be permitted in any part of the event.
  • You’re not allowed to touch or mistreat the X-Scream set or performers. If you do you’ll be sent home (maybe in a body bag).

Dont touch - lo res.jpg

Everyone will be ‘dying’ to get in to this event.  Buy your tickets online and in advance.

  • The X Scream event may sell out on certain nights, so book early.
  • If any nights are ‘sold out’ tickets will NOT be available on the front gate.
  • Our creatures hate waiting for their victims so arrive promptly.
  • Follow and like our social media pages and you could be in with a chance of winning free tickets for you and your fellow victims (friends).

Please read our Terms and Conditions before purchasing your tickets, You will be asked to confirm that you have at the point of purchase.

What is X-Scream?

X-Scream is an immersive, ticketed Halloween experience held at Rhondda Heritage Park, near Pontypridd. For 11 nights, between the 18th–31st October 2018, the site will be transformed into a Halloween horror set, where visitors travel through a fully themed site, including the underground chambers. This is an event recommended for ages 16+.

The X-Scream experience will last approximately 45 minutes, then you are free to enjoy the bar area at your leisure.

How can I book my tickets?

Tickets are £22.50 per person (+ online booking fee) – with 10% discount for groups of 11 or more.

Tickets can be purchased online or in person at Rhondda Heritage Park, CF37 2NP. If you experience any difficulties when booking your tickets, please contact us at

Tickets may be purchased on-the-night if they have not sold out in advance – once capacity is reached ticket sales will close, so we recommend advanced booking to avoid disappointment.

Are tickets refundable?

We regret that all tickets are strictly non refundable. This is a large theatrical production and financial commitments are made many weeks before the event, so it is not viable for the management to issue refunds and we appreciate your understanding in this matter – we will happily transfer your ticket to another slot if there is availability. Please note that this is a mainly outdoor event and does involve walking through a disused mine tunnel – the surface underfoot includes rail track and cobble stones. The event will be open in any weather. Please decide your own level of fitness and health before you purchase your tickets.

Can I bring food and drink into X Scream?

Sorry, no outside food or beverages are allowed. There is a bar on-site.

Refusal of entry or removal from the event?


We cannot tolerate any anti-social behaviour at X-Scream, so please DO NOT drink before your visit (save it for afterwards). Alcohol reduces your sense of fear so you will ruin the experience for yourself and others in your group. The staff and actors are working hard to make your experience the best it can be, so Security staff will remove or refuse anyone not behaving in a safe or acceptable manner. PLEASE TAKE HEED – you have been warned and no refunds will be considered.

Can I visit X Scream at any time during the evening I’ve booked?

No – you have booked a 30 minute admission window and you must arrive within this time slot. Please arrive a maximum of 10 minutes before your allocated time slot and you will depart in the next available group for your 30 minute window. If you arrive after your 30 minute window, whilst we will do our best to slot you in, we cannot guarantee that we will have space to accommodate you. Details of your visit will be confirmed on your booking confirmation email and ticket.

How many people will depart at one time?

Groups of 10-13 people will depart at regular intervals, throughout each 30 minute window. Depending on your group size you will be paired with other visitors or split over a number of group slots. If you are coming as part of a larger group, you will be able to meet up in the bar at the end.

What should I wear?

X-Scream is an outdoor scare event and will go ahead in rain or shine (subject to severe weather warnings and safety considerations). It is October and is likely to be cold and/or wet. The Scare Set is built around a disused colliery and mine shaft – it is essential that you wear sturdy footwear. Please ensure you have appropriate clothing and footwear as the event will take place in damp chambers and outdoor sections, with cobbled areas and mine tracks underfoot. There will also be slime, gore and blood as part of the set, which you could get on your clothes. DO NOT wear your latest designer white coat, or if you do, wear a bin bag over it too!

Is the event suitable for someone with a disability?

X-Scream is set around a disused colliery and mine shaft, with some uneven surfaces, stairs and lots of trip hazards. Visitors must be able to walk un-aided and have good levels of health and fitness to fully take part in this event. We regret that due to the nature of this event wheelchair access is not possible to the majority of the set.

The X-Scream experience relies heavily on light and sound effects, so visitors with sight or hearing impairments will not enjoy the full experience.

You must advise us immediately after booking if you have someone in your group with any access issues and we will liaise with you to assess if their visit is feasible.

Is X Scream suitable for pregnant women?

We do not recommend X-Scream if you are pregnant. There are uneven floors and unexpected frights and scares. Please wait until next year and get a babysitter!

Is the event suitable for those with medical conditions?

X-Scream is a high intensity event featuring strobe/flash lighting, smoke machines, loud bangs and noises and electrical effects that can affect pacemakers, other implanted medical devices and those prone to seizures.

HEART CONDITIONS: If you have an existing heart condition, or are concerned about your heart health, then we do not advise you to attend X-Scream.

DIABETES: Please ensure you have enough medication on your person and you are able to walk and stand for long periods. If you have doubts about your health and fitness levels then we advise you not to attend X-Scream.

ASTHMA:  If you are asthmatic please bring your inhaler as a precaution or if in any doubt, please consult your doctor prior to booking tickets. Those with severe asthma should note that smoke machines are used in the X-Scream set.

EPILEPSY & MIGRAINES: X-Scream features strobe/flash lighting and electrical effects that can affect those sensitive to this – if in doubt, we recommend you do not attend.

UNDER MEDICAL TREATMENT/OTHER DISABILITIES: This is an outdoor event which involves exposure to the elements, walking on uneven ground, in the dark and with sudden shocks and scares. If you are in doubt, please refrain from joining this event.

X Scream  is a high intensity event featuring strobe/flash lighting, smoke machines, loud bangs and noises and electrical effects that can affect pacemakers, other implanted medical devices and those prone to seizures.

Can I wear a costume or mask?

NO. This is for safety reasons and to differentiate guests from our live scare-actors and crew. You will not be allowed into X-Scream if you are wearing a costume or mask. We want to see the whites of your eyes!!!

What is the minimum admission age?

X-Scream is recommended for those aged 16+ (we reserve the right to refuse entry to anyone appearing to be under 16 years, without appropriate proof of identification/age). Ages 13-15 will be permitted entry only if accompanied by an adult – we will only allow 2 under 16’s per adult. Strictly no under 13’s.  This event is not suitable for youth groups

Is X Scream scary?

Yes – it’s full of frights, jumps and anticipation. It’s an interactive and immersive scare experience and whilst you may not actually fear for your life, you will jump out of your skin, scream and even cry just a little! We cannot guarantee that our actors wont touch you.

Is there parking on site?

Yes there is ample free parking at Rhondda Heritage Park.

Are dogs allowed to attend X Scream?

No, sorry….only Cerberus is allowed!